At Benton Trophy & Awards, Inc. & bentontrophy.com we are continually trying to make the online order process as easy as we can, while still maintaining total control over certain aspects of the ordering process. Our site utilizes an online order form somewhat similar to a shopping cart, however due to the highly personalized nature of our business it is not a full fledged shopping cart feature that take the credit card # and process as soon as you hit the finish button.

What does this mean to you? We have been in the business long enough to know that engraving or imprinting sometimes changes after the job is processed, therefor the pricing may not be the same as what was processed when the order was originally taken. This is helpful in the event that if you add or subtract a few letters to your engraving order we do not have to run the credit card multiple times to credit or refund a small portion of the order. We generally do not charge the credit card until everything is finalized and ready to ship out of our warehouse*.

*For orders of $500.00 or more we require half-down payment in advance on the order, unless otherwise specified or if you have open account terms on file with our company.

 

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