At Benton Trophy & Awards, Inc. & bentontrophy.com
we are continually trying to make the online order process
as easy as we can, while still maintaining total control
over certain aspects of the ordering process. Our site
utilizes an online order form somewhat similar to a shopping
cart, however due to the highly personalized nature of
our business it is not a full fledged shopping cart feature
that take the credit card # and process as soon as you
hit the finish button.
What does this mean to you? We have
been in the business long enough to know that engraving or
imprinting sometimes changes after the job is processed,
therefor the pricing may not be the same as what was processed
when the order was originally taken. This is helpful in the
event that if you add or subtract a few letters to your engraving
order we do not have to run the credit card multiple times
to credit or refund a small portion of the order. We generally
do not charge the credit card until everything is finalized
and ready to ship out of our warehouse*.
*For orders of $500.00 or more
we require half-down payment in advance on the order, unless
otherwise specified or if you have open account terms on
file with our company.
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